At Knit Your Swear, we are committed to ensuring that our customers are completely satisfied with their purchases. However, we understand that there may be occasions when you need to return an item. Our return policy is designed to be as straightforward and hassle-free as possible.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.
Return Process
To initiate a return, please contact us at support@knityourswear.com with your order number and the reason for the return. We will provide you with further instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Time Frame for Returns
You have a period of 30 days after receiving your item to request a return. Please note that return shipping costs must be covered by the customer.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.
Customer Service
For any questions or concerns regarding our return policy, please contact our customer service team at support@knityourswear.com. We are here to support you and address any issues you may have with your purchase.
Thank you for choosing Knit Your Swear. We value your patronage and strive to provide a seamless and satisfying shopping experience.
